Terms and Conditions for Off The Record Child Custody
Effective Date: July 20, 2025
Please read these Terms and Conditions (“Terms”, “Agreement”) carefully before using our website, purchasing our services, or participating in any form of coaching provided by Off The Record Child Custody (“Company”, “we”, “us”, or “our”). By accessing or using any part of our website or services, you agree to be fully bound by these Terms. If you do not agree, you are not permitted to access or use our services.
1. Nature of Services
Off The Record Child Custody offers coaching, strategy consultation, and educational materials strictly for informational and support purposes. We are not attorneys, we do not provide legal representation, and we do not offer legal advice. You acknowledge and agree that none of our services should be interpreted as legal guidance.
2. No Attorney-Client Relationship
Engagement with our services does not create an attorney-client relationship. Nothing provided in written, verbal, recorded, or live format is legal advice. Any decisions you make are your sole responsibility.
3. No Guarantees
We make no guarantees about outcomes in your custody case, litigation, or legal proceedings. Results may vary depending on factors beyond our control including but not limited to: judicial discretion, opposing counsel, your communication strategy, evidence, and state-specific laws. You understand and accept that coaching is not a substitute for legal advice or litigation.
4. Eligibility and Client Conduct
You must be at least 18 years old and legally capable of entering into binding agreements. You agree to provide accurate, current, and complete information. We reserve the right to refuse or terminate service to any client for any lawful reason, including but not limited to: dishonesty, harassment, abusive language, manipulation, non-cooperation, or any conduct that we deem harmful or misaligned with our values or business.
5. Right to Refuse or Terminate Services
We reserve the absolute right to decline or discontinue services at any time, with or without cause, and with or without explanation. This includes cases where we determine the relationship is not a good fit, or where continuing the engagement would conflict with our mission, ethics, or capacity.
6. No Refund Policy
All purchases are final and non-refundable. Services are considered rendered upon payment, regardless of session attendance, engagement, or completion. We do not issue refunds under any circumstance, including dissatisfaction, change of circumstances, or lack of use.
7. Payment and Scheduling
Payment is required in full at the time of booking. Sessions must be used within the designated time frame or they will expire. Missed appointments may be forfeited at our discretion. We reserve the right to reschedule or modify availability without liability.
8. Confidentiality and Limitations
All sessions are confidential but are not protected by attorney-client privilege. We are mandatory reporters and may be legally obligated to report disclosures of child abuse, threats of violence, or illegal activity. We do not retain long-term client records unless required by law.
9. Client Responsibilities
You acknowledge that you are solely responsible for your actions, legal filings, communication strategies, and court appearances. You agree not to rely on our coaching as a substitute for legal counsel and agree to use professional judgment when applying information obtained from us.
10. Intellectual Property Rights
All content, frameworks, language, worksheets, digital downloads, PDFs, and verbal content shared during sessions are the exclusive intellectual property of Off The Record Child Custody. You may not copy, distribute, record, publish, or use any part of our materials for your own business, court case, or personal use outside the scope of our agreement without express written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Off The Record Child Custody shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services, materials, or website. This includes, without limitation, loss of reputation, custody, court outcomes, legal status, or emotional distress.
12. Assumption of Risk
By using our services, you knowingly and voluntarily assume all risks associated with applying strategies, advice, or tools provided through coaching. You understand that family court outcomes are unpredictable, and that your case may involve difficult, triggering, or emotionally intense events.
13. Indemnification
You agree to fully indemnify, defend, and hold harmless Off The Record Child Custody, its owners, agents, affiliates, and staff from any claims, actions, damages, losses, liabilities, costs, or expenses (including attorney fees) arising from your breach of this Agreement or use of our services.
14. Binding Arbitration Clause
Any dispute or claim relating in any way to your use of our services shall be resolved by binding arbitration rather than in court. The arbitration will be conducted in California and administered by a mutually agreed-upon arbitration service. You waive your right to a jury trial and agree to resolve any claims individually and not in a class, consolidated, or representative action.
15. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.
16. Modifications
We reserve the right to modify these Terms at any time. Updated Terms will be posted to this page and become effective immediately. Your continued use of our services constitutes acceptance of the revised Terms.
17. Contact Information
If you have any questions regarding these Terms, please contact us at: hello@offtherecordchildcustody.com